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February 13, 2023 by Robin Pizzo
What’s your image of an inclusive manager?
A lot of staff nowadays define an inclusive manager as “someone who listens and makes me feel like I belong.” But if you’re a manager, you may be wondering, “How can I possibly be in charge of how people feel?”
It’s a good question, and one with a complex answer because management is inherently a complex skill set. And yet few of us are trained on how to be a good manager. Even less so in the media, where someone may be given managerial responsibilities based on their reporting chops or fundraising prowess rather than a desire to manage people. And yet, that’s what most managers are tasked with, even if it’s just one direct report.
When faced with this quandary of trying to lead without being trained on how to lead, most people pull from their own experience. They either think of their best manager and try to emulate them, or in more cases than not, they remember their worst manager and try to do the exact opposite.
I know I fall into this trap of allowing lived experience to color my actions. I hated being micromanaged, and so I refused to do it with any direct report. For the most part, that strategy worked, but there were some cases where it didn’t, and it wasn’t because the person I was managing was incompetent or “wrong.” It was because my management style didn’t match their needs.
The biggest learning I received from working with Shilpa Alimchandani, Principal at Brevity & Wit and co-facilitator of the Inclusive Manager Program with Greater Public, is that managers need to match their leadership style to the development and motivation of their direct reports. In other words, they need to evoke Situational Leadership.
Developed by Dr. Paul Hersey and Kenneth Blanchard, the model is predicated on the belief that there is no “best” style of leadership, but is based on the situation – particularly the skills and motivation of an individual for each task.
For example, if a manager manages someone who is highly motivated but does not have the skills to perform a task, the manager needs to provide clear direction and skill development. If the same person has low skills and low motivation for another task, the manager needs to both inquire about what’s contributing to the lack of motivation as well as provide clear expectations about what a good job looks like. When an individual displays high motivation and high skill set for a task, managers can begin to delegate responsibilities to them with ease. And for tasks where the same individual may have high skills but low motivation (like filling out expense reports), the manager needs to provide motivation and team morale for completing the task.
(For jargon-lovers, here’s a video with a more academic discussion of situational leadership.)
After being exposed to the idea of situational leadership, I realized that my hands-off approach was best for highly motivated direct reports who had the skills needed, but if I wanted to be an inclusive manager, then I needed to provide more direction when direct reports were learning new skills, and more encouragement for tasks that didn’t induce instant enthusiasm. To not do so would be to center my comfort over theirs, even though I had more privilege as a manager.
In addition, adopting a situational leadership style also benefits the manager, as it allows you to get the most out of your team and hit strategic goals with less drama or employee turnover.
This is just one of the skill sets you’ll learn as a member of the Inclusive Manager Program, which also lets you learn alongside peers in public media. Other skills include understanding power, harnessing emotional intelligence, navigating difficult conversations, and other soft but durable skills that will allow you to have a long and successful career in public media.
After all, in a rapidly changing world, the one thing that will remain constant is the need for leaders who can bring people together and get the best out of them!
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