Development Manager – Operations
WGBH
Boston
,
MA
Application Deadline: Friday, Jul 15, 2016
Description
The Development Division includes major annual giving, restricted giving, capital campaigns, foundation development, special events and board relations. The division is responsible for raising funds from those who can support WGBH at a significant level for annual operating, capital and directed gifts and the WGBH Endowment. It is also responsible for the management and development of WGBH’s governing boards.
Reporting to the AVP/Campaign Director, the Manager of Development Operations will manage the operations for the division of development at WGBH, which include overall donor database management, marketing segmentation, prospect management reporting tools, and revenue reporting. The Manager of Development Operations provides database analysis, development, team support, data extraction and revenue reporting using Salesforce NGOC and Redpoint to support fundraising, gift accounting/reporting, prospect management, and event management. The Manager will monitor and develop strategies to improve configuration and operation of software in support of the development team goals. The Manager will perform proactive data enrichment processes to enhance data accuracy and ensures data integrity by creating queries to be run routinely. The Manager of Development Operations will provide ongoing staff system training and maintains procedure documentation for primary responsibilities. Manage and triage support cases for the Development Division, be the point of contact for submission of requests to Business Data & Analytics, CRM and Digital Marketing Services. Must be able to communicate concisely, clearly and in a timely manner.