ITS Help Desk Lead

Application Deadline: Tuesday, Jan 10, 2023

Description

This position will be managing the Nebraska Public Media Help Desk staff and will be the liaison between ITS System/Network Admin and Director of ITS. Individual will be responsible for managing internal inventory and ticketing system, end user troubleshooting and ticket escalation to 2nd and 3rd tier as necessary. This position may occasionally work with 3rd party vendors in relation to ongoing projects & issues internal to Nebraska Public Media, also some end user support for Avid editing environment may be occasionally necessary.

For additional information about this position, please contact: