Manager, Volunteer Services (Part Time)

Job Title: Manager, Volunteer Services

Department: Membership Marketing & Development Services

Supervisor: Executive Director, On-Air Fundraising

Date: June 2016

Status: Part-Time, Exempt

Overall Job Objectives

Manage WETA’s Volunteer Services Programs through effective organization to maintain an exemplary program that serves WETA, volunteers and the broader community. Reports to Executive Director, On-Air Fundraising and coordinates WETA’s volunteers at events and service opportunities.

Principal Responsibilities

·         Manage and oversee WETA’s Volunteer Services Programs.

o   Screen, select, and place volunteers in assignments that match their interests and qualifications with organizational needs.

o   Collaborate with WETA staff across the organization to identify, define and create new placement opportunities to expand the program’s impact.

o   Engage existing volunteers, convert new volunteers to long-standing, active volunteers and recruit first-time volunteers.

o   Serve as a liaison between staff and volunteers. Work with WETA staff to identify organizational needs that volunteers could assist with.

o   Assist in determining volunteer task parameters and design job description for each in-office volunteer assignment. Establish procedures to evaluate the effectiveness of individual in-office volunteer’s performance.

o   Develop and implement training program for volunteers. Maintain volunteer database. Create and maintain written documentation needed by program (i.e. volunteer application, training manuals, volunteer web page, etc.).

·         Manage volunteers at events and assist in event management.

·         Stay abreast of trends and legislation relating to volunteerism.

·         Develop and implement volunteer engagement activities (i.e. Volunteer Appreciation Celebration).

·         Provide ongoing evaluation of Volunteer Services Program to determine effectiveness and impact of the program. Collaborate with Executive Director to make changes when advisable.

·          Perform other duties and participate in special projects as assigned.

Qualifications

·         Knowledge of volunteerism and volunteer management practices.

·         Knowledge of public broadcasting on-air fundraising preferred.

·         Proven ability and interest in establishing and maintaining relationships with local community leaders and organizations.

·         Excellent interpersonal and communication skills. Ability to interact with a wide variety of people using diplomacy, tact and discretion.

·         Excellent organizational, project planning and time management skills with careful attention to detail.

·         Demonstrated ability to work effectively, both independently and in a team environment.

·         Demonstrated ability to successfully perform in an atmosphere of multiple projects, shifting priorities, and deadline pressures.

·         Ability to work irregular shifts, long hours and weekends prior to and throughout the TV and FM pledge drives and other events.

·         Demonstrated results in solving problems with creativity.

·         Demonstrated ability to interact comfortably with diverse individuals, in-person and by phone, and to achieve results through persuasive and strong relationship management.

·         Strong customer service approach to working with both staff and volunteers.

·         Interest in public broadcasting and the non-profit sector.

Education and Experience

·         College degree in marketing, education, business administration or a related field

·         Minimum 3-5 years of experience in promotions, public relations, marketing or community engagement.

·         Experience leading volunteers.

·         Or equivalent combination of education and experience.

To confirm that a WETA or PBS NewsHour job posting is under recruitment, please visit our websites for our current job postings list: www.weta.org and www.pbsnewshour.org.

WETA is an equal employment opportunity employer. WETA does not discriminate against employees or applications on the basis of race, color, religion, gender, age, national origin, citizenship status, disability, medical condition, genetic predisposition or carrier status, military or veteran status, sexual orientation, gender identity or expression, marital status or any other characteristic protected by applicable local, state or federal law.