Member Center Representative
OPB
Portland
,
OR
Application Deadline: Friday, Jan 23, 2026
Description
Member Center Representative
Application instructions for this and all current OPB employment opportunities are available at OPB’s careers page.
Job Description
The Opportunity
Do you love helping people and want to make a meaningful impact in your community? OPB is looking for a Member Center Representative to be the friendly, knowledgeable first point of contact for our listeners, viewers, and supporters. This team plays a vital role in connecting our audience with the news, stories, programs, and services they rely on, while delivering exceptional care to our members across OPB and KMHD.
As a Member Center Representative, you’ll assist members with questions about their accounts, provide support for OPB Passport, gather feedback about OPB’s content, and route inquiries to teams across the organization. This role is ideal for someone who is empathetic, curious, highly organized, and energized by helping others. You’ll use strong communication and writing skills, learn the ins and outs of OPB’s operations, and become an essential hub between our audience and our internal teams.
If you thrive in a fast-paced environment, enjoy problem-solving, and are excited about public media and OPB’s mission, this is a wonderful opportunity to grow your career while supporting a valued and diverse community of members.
Must be a resident of either Oregon or Washington to comply with OPB’s operational restrictions.
Position Details
This position is responsible for providing the best possible service to OPB members, listeners, viewers, custom and plays a key role in member retention, sustainer conversion, and donor acquisition.
Key responsibilities:
(1) Provide excellent customer service
(2) Using a database, enter and update account information and interactions
(3) Grow and maintain OPB’s membership and prospect pool by gathering contact information and upgrading and recruiting members as part of daily member center interactions.
Responsibilities
45% – Respond to phone calls and emails from members and prospective members with particular attention to member satisfaction; research answers when necessary, actively gather contact information from customer and upgrade and recruit members and sustainers as part of daily Member Center interactions.
35% – Create and update database records in Salesforce/Servicecloud
- Enter interactions into database in response to inquiries and requests
- Enter, review, and maintain member contribution and contact information in membership database
- Respond to member questions and comments attached to gifts and update database records accordingly
15% – Participate in ongoing training related to customer service and database procedures and share key information related to workload or member interactions with other team members and OPB staff as necessary
5% – Other duties as assigned.
Working Conditions
This position currently operates from home and must be actively available during OPB’s business hours (8-5, Monday through Friday) and makes extensive use of a computer and softphone technology. Work from home is considered temporary and may shift to in-office at the discretion of OPB’s senior leadership. There may be some evening or weekend work to help with special events. This position is remote within Oregon or Washington. OPB is currently licensed to operate in these states only, and candidates must reside in or be willing to relocate to Oregon or Washington.
Minimum Qualifications
- Exceptional customer service skills and ability to interface in a cordial, professional and well-informed manner with OPB donors, leaders, potential donors, volunteers and staff.
- Experience working with the public.
- Ability to appropriately handle confidential information.
- Ability to work well with a diverse group of people.
- Ability to work in ever-changing environment.
- Excellent research, organizational, verbal and written communications skills.
- Well organized with meticulous attention to detail, motivated and efficient.
- Fluent use of standard computer software tools in business applications (Microsoft Office) and effective database skills.
- Data entry skills.
- Adaptable and flexible to demands of workflow and nature of projects.
- Ability to establish priorities and work quickly to meet deadlines in a busy environment.
- Proactive, oriented to problem solving, teamwork and the constant pursuit of improvement.
- Genuine enthusiasm for the services and mission of Oregon Public Broadcasting.
Preferred Qualifications
- Desire to create efficiencies and improve systems.
- Knowledge of public media a plus.
- Experience working with electronic data files in desktop applications and within a database
- Experience with telephone or face-to-face sales.
Additional Information
- This position reports to the Member Experience Manager, is union represented and benefits eligible.
- The hiring range for this nonexempt position is between $19.00 and $21.00 per hour, depending on qualifications.
- This position has access to highly sensitive data and therefore must pass a background check.
How to Apply:
https://www.opb.org/careers
Your application materials are due by 8:59 PM Pacific Time on January 23rd, 2026.
Pay Information:
Pay Type- Hourly
Salary Range- $19.00 – $21.00 USD
OPB is an Equal Opportunity Employer.