Relationship Manager

Application Deadline: Friday, Jul 21, 2023

Description

Full Time:                   Yes

Exempt:                       Yes

Reports to:                  Director of Development

Summary:

This position is a fundraising professional who leads all CRNC fundraising campaigns for mid-level donors who give $1000+ annually. This position is responsible for the design and implementation of all mid-level individual giving campaigns, including direct mail and digital campaigns, donor stewardship, customer service, and donor acknowledgments.

The Relationship Officer creates and leads a coordinated program of fundraising activities to increase the number and giving level of mid-level donors and meet fundraising goals. This position will also be the primary contact for CRNC’s legacy giving program.

This position works closely with the Director of Development, President/CEO, and Membership Manager to ensure CRNC has a robust pipeline of prospective major donors.

Essential Functions:

• Serves as the primary point of contact in the Development Department for mid-level donors and prospects, primarily for donors who give between $1,000 – $9,999 annually.
• In conjunction with the Director of Development and Membership Manager, creates and executes a stewardship, marketing, and communication plan for mid-level donors.
• Manages the CRNC portfolio of mid-level donors to steward, retain, and grow these donors.
• Assesses mid-level donors to make recommendations to move them up the pipeline to the President & CEO where appropriate.
• Develops and tests strategies to acquire new mid-level members, retain current members, upgrade contributions, and identify and cultivate new individual prospects.
• Develops strategies and creates specialized communication materials i.e., quarterly communication pieces, requests for renewal, acknowledgments, and project reports.
• Maintains a strong model of trackable touch points for the overall mid-level giving program.
• Tracks and analyzes results of communication vehicles and responses, adjusting activities where appropriate.
• Creates stewardship opportunities that provide continued engagement with mid-level donors, including event invitations, email correspondence, surveys, in-person meetings, and phone calls.
• Researches donors through wealth and donor analytic tools to strengthen the database and provide detailed reports, as needed.
• Analyzes giving level trends and retention rates to maximize the success of renewal and upgrade strategies.
• Meets and/or exceeds measurable targets for each fiscal year associated with the qualification, cultivation, solicitation, and stewardship of prospects and donors to achieve cash and commitment goals for CRNC.
• Serves as the primary contact for CRNC’s legacy giving program. Manages digital planned giving resource vendors, answers donor questions around planned giving, and coordinates planned giving mail campaigns, surveys, and digital resources.
• Meets and/or exceeds key fundraising goals.
• Ensures that all donors and donor interactions are tracked accurately in Raiser’s Edge and that individual gifts are acknowledged in a personal, timely, and appropriate manner.
• Oversees continuous research, development, and up-to-date knowledge of prospects and works with key team members to coordinate contacts.
• Creates post-event emails and surveys for guests.
• Collaborates with the Membership Department to develop, implement, and test strategies to grow and strengthen the donor pipeline.

Additional Responsibilities:

• Assists with station events, including event registration, set-up, and other event-related tasks as needed.
• Attends public media webinars and conferences when applicable.
• Performs other duties, as assigned.

Knowledge, Skills, and Abilities:

Knowledge

• Public media fundraising best practices.
• Ethical fundraising principles.
• Familiarity with FCC regulations regarding non-commercial licensee fundraising guidelines is helpful.
• CPB and other compliance requirements.
• Blackbaud’s Raiser’s Edge, Engaging Networks, or similar donor CRM software.

Skills

• Proficient skills in Microsoft Suite, such as Excel, Outlook, Word, etc.
• Excellent communication skills. Communicate effectively both orally and in writing utilizing proper grammar.
• Excellent customer service skills.
• High attention to detail.
• Perform work professionally, with ethics and integrity, and maintain confidentiality when required.
• Commitment to the professional standards and ethics of fundraising.

Abilities

• Energetic, motivated, and thoughtful. Uphold confidentiality and ethics in the workplace.
• Passion for the community and public broadcasting.
• Curious mind and natural desire to try new things.
• Learn from colleagues within CRNC and from other public radio and media.
• Work with little supervision and exercise good independent judgment.
• Establish and maintain effective working relationships with employees and the community.
• Think creatively.
• Handle multiple priorities and simultaneous demands, organizing and completing tasks according to their importance.
• Support diversity, equity, and inclusion in the workplace.
• Work well with others, demonstrating respect for the diverse constituencies at CRNC and within the public broadcasting system.

Experience and Qualifications

• High School Diploma or GED.
• Bachelor’s Degree preferred.
• At least two (2) years of experience successfully managing a portfolio of mid-level donors or equivalent nonprofit experience.
• Valid Colorado driver’s license.
• Bilingual in Spanish is preferred.

Physical Demands                                              

The employee is required to frequently stand, walk, sit, use hands and fingers, reach and lift with arms, climb, stoop, kneel, crouch, or crawl. The employee is required to frequently lift up to 30 pounds without assistance. Specific vision abilities required by this job include close vision; distance vision; peripheral vision; depth perception; and the ability to adjust focus.

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Work Environment

The employee typically works indoors in a standard office environment but is required to travel to other locations for station events and donor meetings.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Community Radio for Northern Colorado’s mission is to strengthen our community by cultivating the mind and spirit – informing, inspiring, and entertaining. To fully live up to this mission, this position must strive to include diverse voices and amplify those from groups that are rarely heard in the media.

CRNC is an equal employment opportunity employer. We strive to make CRNC an example for other media organizations by modeling diversity, equity, and inclusion within our organization. CRNC’s DEI statement can be found at CRNC Diversity Equity and Inclusion Statement 2022.06 (brightspotcdn.com).

Working at CRNC:

At Community Radio for Northern Colorado (CRNC), we care deeply about our employees, and we understand that attracting, developing, and growing talent is key to our success and enhancing our impact. We value colleagues who will enhance our culture by bringing new ideas, diverse experiences, and talents to our dynamic workplace. Our goal is to foster a culture of collaboration and innovation.

CRNC’s dedication to promoting diversity and inclusion is reflective in our company. We are fully focused on equality of opportunity and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, age, national origin, experience, and all other fascinating characteristics that make us different.

Who Gets to Work Here:

We strive to recruit, hire, and create a team of employees that demonstrate these qualities:

Cultural Competency: A high level of cultural competency and a commitment to diversity, equity, inclusion, and belonging in the workplace expressed in both approach and experience.

Collaboration: Effective collaboration and an appreciation of teamwork. Someone who enjoys spending time with others and respects hearing other perspectives and points of view.

Honesty: Honesty is a vital quality for our employees. We expect employees to be truthful with other employees, as well as our customers and stakeholders.

Innovation: Examining content and connections through new and energizing viewpoints. Always seeking to improve how we serve the public by being a welcoming organization to new ideas and initiatives.

Inquisitiveness: Someone who is always striving to learn more and increase their knowledge and that will use the information gathered and skills practiced improving their work performance and relationships with co-workers.

Humility: People on our team should feel pride in their work, but not to the extent of becoming arrogant.

Respect: Acknowledge people’s lived experiences and diverse viewpoints.

About CRNC:

CRNC is a community-licensed public radio station, operated by Community Radio for Northern Colorado, Inc., a 501 (c) 3, Colorado non-profit organization.

The KUNC News Team is a group of dedicated journalists, who are committed to telling the stories of our diverse communities, reflecting the people who live in those communities, and amplifying their voices. We operate with a team mentality, creating engaging and relevant content focusing on internal and external collaboration and experimenting in content styles and distribution. KUNC is a news and information staple within northern Colorado, serving numerous rural, mountain, and city communities for over 50 years.

Our non-commercial music service, The Colorado Sound, offers unique and diverse music discovery programming. We are based in Northern Colorado but heard throughout the state, across the country, and around the world. The Colorado Sound brings the spirit and soul of Colorado to our listeners through a cross-genre mix of new music, familiar favorites, and regional standouts.

KUNC, and The Colorado Sound, aim to strengthen our communities by cultivating the mind and spirit – informing, inspiring and entertaining. To fully live up to this mission, we strive to include diverse voices and amplify those from groups that are rarely heard from in the media.

CRNC offers competitive salaries and generous benefits, including health, dental, vision, life & short-term disability insurance, as well as 403b retirement, paid leave, and much more.

To apply, email a resume and cover letter to Pamela Kurtz, pamela.kurtz@kunc.org. 

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