Station Relations Coordinator
Classical 98.1
Seattle
,
WA
Application Deadline: Friday, Sep 27, 2019
Description
Title: Station Relations Coordinator
Department: Development
Reports to: Director of Strategic Fundraising
Background
Classical KING FM 98.1 has been a major player in the arts and cultural communities of the Pacific Northwest since 1948. In 2011, KING FM became a non-profit, listener-supported station. This public radio operating model enables the station to better serve its 300,000 listeners and fulfill our mission to “actively grow, diversify, and enrich the love of Classical Music in our community by providing a Voice for Classical Music and the Arts.” KING FM’s operating model depends on philanthropic support from the community.
Position Summary: The position will support membership efforts of the station by focusing on customer service and being responsible for member benefit fulfillments. This position is also responsible for strengthening donor / station relationships.
Functional Responsibilities / Duties:
- Responsible for member benefits and premium fulfillment strategy
- Purchase, maintain inventory and monitor shipment to ensure on-time delivery to donors and alerts customers on shipping flow issues in advance
- Fulfills On-Air sweepstakes and giveaways
- Manages customer service software and systems
- Fields all inbound customer service inquiries and troubleshoot donor / member issues
- Responsible for all out-bound acknowledgments
- Participates as a full-time member of the fund drive team
- Performs other related duties as assigned
- Participates in relevant development group sessions or meeting to stay current on best practices
- Perform all other duties that are consistent with this position as assigned
Qualifications: Bachelor’s degree from an accredited four-year college or university; proficiency in Microsoft Office products; customer service experience; marketing, effective story-telling and social media experience is preferable; fundraising experience is preferred.
Skills:
- Strong interpersonal skills and qualities
- Attentiveness to customers and to detail
- Clear communications skills
- Demonstrates an ability to prioritize and manage time
- Demonstrates a sense of awareness
- Strong problem-solving skills
- Incorporates creativity into work and other deliverables
- Excellent computer skills are required
- Proficiency working with Microsoft Suite
- Self-motivated with ability to use initiative
- Adaptable and flexible
- Proactive with a positive and patient attitude
Send resume, references and cover letter to:
Email: hr@king.org
Mail: Human Resources, Classical 98.1, 10 Harrison St, Suite 100, Seattle WA 98109
Date Posted: September 5, 2019
Closing Date: September 27, 2019
Classical 98.1 is an equal opportunity employer