Membership Assistant

WFUV Public Radio
New York , NY

Application Deadline: Monday, Nov 02, 2020

Description

TITLE OF POSITION/RANK: Membership Assistant
DEPARTMENT: WFUV Radio

POSITION SUMMARY:

The WFUV Membership Assistant performs an array of vital support functions that ensure efficiency, accuracy and continuity of daily gift processing, record keeping and customer service.  Reports to the Membership Director.

RESPONSIBILITIES:

  • Prepares and processes donor gifts and ensures accuracy through research where necessary
  • Prepares and processes deposit batches; maintains accurate financial records and supporting documentation
  • Manages all aspects of Matching Gift administration, processes and promotional efforts
  • Complies with periodic audit requests from the Finance Office
  • Upholds donor confidentiality and adheres to policies
  • Generates and fulfills donation acknowledgements, merging and printing documents and preparing for mailing
  • Assists in sustainer membership retention efforts via mail, email and phone
  • Performs constituent and prospect record data entry and maintenance
  • Manages WFUV customer service to membersvia phone, email,and written correspondence
  • Provides guidance, training and support to student workers in operations and fundraising tasks
  • Performs quality control checks of work
  • Monitors supply and material levels, reorders as needed
  • Assists as needed at WFUV fundraising events, including member drives
  • Provides direct support to Membership Director as needed
  • Occasional morning, night or weekend hours required, regular business days during December/January holidays
  • Behaves & communicates in a manner that promotes and fosters a culture of teamwork, cooperation, and respect
  • Performs other duties and projects as assigned

QUALIFICATIONS:

  • High school diploma required and some college preferred
  • Two years experience in membership or development operations preferred
  • Meticulous attention to detail and accuracy managing financial information
  • Proficiency in Excel and Word required; experience working in CRM systems
  • Excellent time management and prioritization skills
  • Strong interpersonal skills, including the ability to communicate professionally with colleagues and donors
  • Ability to collaborate, adapt, redirect, multitask and work well under pressure in a fast-paced environment
  • Excellent organizational skills, and ability to learn new tasks quickly
  • Located at Lincoln Center campus, with infrequent travel to the Rose Hill campus in the Bronx for meetings

SEND LETTER AND RESUME TO: Submit online via www.wfuv.org/jobs

No phone calls or applications by mail, please

For additional information about this position, please contact:

Kathleen Allard

718-817-4558
 kallard@wfvu.org
 https://wfuv.org/jobs